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Case Support Supervisor Hope Foster Care Program
Job Code:2021-COLUMBUS-007
Location:Columbus Campus
Job Shifts

Job Responsibilities:
Purpose: The Case Support Supervisor (CSS) provides child welfare administrative oversight and coordination of services to children and their families in care by ensuring all contractual, licensing, and accrediting requirements are met. The CSS is responsible for ensuring the supervision of placement services and that Case Support Workers (CSW) state-wide are meeting the needs of the foster placements and foster families.

Essential Duties and Responsibilities:
• Responsible for the supervision of the state-wide placement services provided by the agency.
• Assist with completing home studies on potential foster homes and makes recommendations on the type of child best suited for the home.
• Completes administrative tasks and program management.
• Provide input regarding approvals of prospective foster/adoptive family home evaluations.
• Responsible for direct casework supervision to all CSW, state-wide, on a monthly basis, or additionally as needed.
• Oversees and ensures CSW are meeting the educational, medical, emotional and social needs of foster placements.
• Monitors and reviews all CSW documentation to ensure accuracy and timeliness of the documentation.
• Coordinate all respite requests, planned and emergency.
• Plan, provide, arrange, coordinate and document services to children and families.
• Conducts or arranges ongoing training in areas needed/requested by foster care staff to include trainings for foster families and as determined by program evaluations, staff evaluations and state and federal laws, regulations and standards.
• Collaborates with own organization and with other provider groups.
• Oversee recommendations and moves between foster homes and all planned and emergency discharges.
• Develop and maintain effective therapeutic relationships.
• Ensure that staff/client debriefings are conducted.
• Ensures that legal guardian designates MRO provider.
• Reviews incident and client grievance reports.
• Reviews and sets forth an action plan regarding RCC Reports.
• Conducts utilization reviews of client records at admission, quarterly and at discharge.
• Conducts and arranges foster parent trainings as necessary.
• Promotes the Agency’s mission within the regional office and throughout the region.
• Approves time sheets, leave and expense reports for Case Support Workers.
• Create on call schedule; participate in on call schedule to provide on call advisory services to foster parents; report and document on call activities.
• Attend and participate, at times lead, foster care team meetings.
• Become IMPACT trained and co lead pre-service foster parent trainings.
• Recommends personnel actions such as hiring, termination, corrective actions, addressing grievances and resolving problems in accordance with Agency policy and procedures.
• Completes performance evaluations and ensures competency of staff.
• Maintain collateral relationships.
• Maintain a safe and healthy work environment.
• Takes initiative to implement good practice and meet licensing and accreditation standards.
• Completes assignments in a timely manner.
• Is willing to take on additional responsibility in a positive manner.
• Upholds the mission and values of The Methodist Home.
• Complete training necessary to perform position consistent program and agency staff development plans.
• Completes related tasks as assigned by VP of Clinical Services, Director of Foster Care.
• Demonstrate and understand the Sanctuary commitments.
• Demonstrate a commitment to democracy by actively participating in team decisions.
• Practice social responsibility evidenced by dependability and reliability.
• Communicate openly to establish and maintain effective working relationship with people at all levels.
• Utilize appropriate Sanctuary tools when interacting with colleagues and residents.
• Adhere to the seven commitments of Sanctuary when carrying out work responsibilities.

Job Qualifications:

Education and/or Work Experience Requirements:
Must possess a Masters Degree in Social Work, Psychology, Childhood Education, Guidance Counseling or other area of social or behavioral science field.
• Minimum of two years of casework experience in a Child Placing Agency.
• Must be able to speak English and have proper understanding of the English language.
• Knowledge of principles and processes for providing customer and personal services.
    o Customer service needs
    o Meeting quality standards for services
    o Evaluation of customer satisfaction
• Must have computer skills and have a working knowledge of Microsoft Office, internet, e-mail, etc.
• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records.
• Must have active listening skills and critical thinking skills.
• Must have good reading comprehension by therefore understanding written sentences and paragraphs in work related documents.
• Ability to meet and handle the public with poise and tact.
• Pleasant telephone voice.
• Strong written and verbal communication skills.
• Ability to appropriately handle confidential information.
• Communicating effectively in writing as appropriate for the needs of the audience.
• Working knowledge of:
    o Casework process, including the ability to prepare concise progress/ notes and make judgments and recommendations based on such information.
    o Various treatment theories and modalities, including individual, group and family therapies OR be able to access such services on behalf of the residents.
    o Various social, health, and educational services in the community.
• Ability to interface and build relationships with children, their families and a variety of service providers and collaterals.
• Knowledge of child care practices, developmental issues, and group processes and practices which are important to this position.
• Must possess the skill of active listening
• Proficiency with computers, Microsoft Office, Internet, E-mail, etc.
• Working knowledge of family systems and family dynamics.
• Ability to communicate clearly both verbally and in writing.
• Ability to meet and handle the public with tact and poise.
• Must be able to multi task in a fast paced work environment.
• Ability to work independently.
• Ability to appropriately handle confidential information.
• Ability to understand and consistently implement policies and procedures of the Agency.
• Ability to interact and work cooperatively and effectively with other personnel and residents.
• Ability to show sensitivity and responsiveness to cultural difference in the service population
• Ability to uphold the mission and values of The Methodist Home.

Essential Physical Requirements:

• Duties are performed in a variety of environments ranging from highly stressful and potentially aggressive to casual and leisurely.
• Duties require the ability to travel throughout the state.
• Duties require the ability to sit, stand and walk for both long and short durations of time.
• Duties require expressing or exchanging ideas by means of the spoken word. Activities include but are not limited to conveying detailed or important spoken instructions to others.
• Duties include substantial repetitive movements of the wrists, hands, and/or fingers.
• Duties include the ability to receive detailed information through oral communication and make fine discriminations in sound.
• Duties include the ability to have close visual acuity to perform an activity such as viewing computer monitors, perform expansive reading, preparing and reviewing data, etc.
• Duties include the visual acuity to operate motor vehicles.
• Duties require a valid GA Drivers License and the ability to frequently travel.
• Duties include some evenings and weekends.

Other Job Information (if applicable):